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Cold calling

Posted by Neil Harrison on 27th June 2016

Home Energy Scotland doesn't do outbound cold calling.

The Scottish Government doesn't do outbound cold calling on replacement boilers, insulation or any other options to improve the energy efficiency of your home.

However, we are aware that Scottish households are targeted by cold callers who do use the terms Scottish Government or Home Energy Scotland as part of their script to generate sales leads. You may have received a call or automated message that starts with "We are calling in relation to the Scottish Government's legislation on boiler replacement" or "Contacting you about the Home Energy Scotland scheme...". The more unscrupulous callers claim to be calling on behalf of the Scottish Government or Home Energy Scotland.

There are 3 simple rules to keep in mind:

Rule 1: If you've received a telephone call that you haven't asked for claiming to be from the Scottish Government or Home Energy Scotland, it isn't.

Rule 2: Register with the Telephone Preference Service to opt-out from receiving unwanted sales or marketing calls.

Rule 3: If you do want free and impartial advice on how to make your home more energy efficient from a service that is backed by the Scottish Government, contact Home Energy Scotland online (and they will call you back) or phone 0808 808 2282.